Considerations When Upgrading Your Phone System

Upgrading your business phone system can be a daunting task. However, it’s also an important investment that can improve the way you communicate with your customers and clients. Here are some things to consider when you’re thinking about updating your business phone system. 

RELATED: You can also learn more about the Hidden Cost of Traditional Phone Systems and Upgrading to a Business Contact Center.

The Upgrade Your Phone System Checklist

Use the information below to assist you in making the best decision for you and your business. Do not hesitate to find an expert for help.

  1. Determine your needs: Consider how the system will meet your business processes and goals. Consider call volume and flow. Ask, will the system support remote workers or integrate with your software? Understanding these needs may help narrow down options. 
  2. Consider your budget: Phone systems can range in price from a few hundred dollars to several thousand dollars every month. You may find that you prefer a capital expenditure rather than an operational expenditure. 
  3. Look at your long-term goals: While it’s important to consider your current needs, it’s also important to think about your long-term goals. Is your business planning to expand in the near future? If so, you’ll want to choose a phone system that can grow with your business and support additional users as needed. 
  4. Evaluate features: Different phone systems offer different features and capabilities. It’s important to evaluate which are important to your business. Some features to consider include complex routing options, mobility applications, chat, and SMS. More common considerations include voicemail, conference calling, call forwarding, and auto-attendant. 
  5. Consider the support and maintenance: Phone systems require maintenance and support to keep them running smoothly. When you’re shopping for a new system, be sure to consider the level of support and maintenance that’s offered by the manufacturer or vendor. 
  6. Think about the installation process: Changing phone systems can be complex, especially if you’re replacing an older system. However, even newer systems will require porting your phone numbers. Part of the CTS promise, is that we will handle the entire porting process, ensuring that you’re able to retain the phone numbers you currently have.

While upgrading your business phone system sounds simple, you may quickly find that there are hidden complexities throughout the process. Rely on an expert to assist. You can contact CTS Companies here, or simply search for phone systems near you. See our SPAM Likely article to learn about getting removed from SPAM lists.