RMM Services
in Michigan.
Good IT management should not wait for an employee to discover that something is wrong.
CTS uses Remote Monitoring and Management tools to maintain visibility into workstations and servers, automate routine management, deploy software, monitor device health and identify technical conditions that may require attention.
TALK TO CTSSee more of the environment before problems become tickets.
Monitoring
Track device health and selected technical conditions across managed systems.
Patching
Automate and manage operating-system and supported software updates according to policy.
Automation
Use scripts and repeatable workflows for common technical administration tasks.
Remote Support
Give authorized CTS engineers a controlled way to troubleshoot supported devices remotely.
RMM is a management tool — not a complete Managed IT service.
The value comes from combining monitoring technology with engineers, standards, help desk, security, ticketing, documentation and proactive management processes.
Monitoring
Automation
Technical Review
Ticketing
Remediation
Standards Improvement