What does CTS Companies do?

CTS Companies is a Michigan-based Managed IT Services Provider delivering managed IT, cybersecurity, cloud, and network infrastructure for SMBs.

Where does CTS provide services?

Primarily Southeast Michigan and the broader Michigan market, with projects across the Midwest.

Do you support Microsoft 365?

Yes. CTS deploys, migrates, and manages Microsoft 365, Azure AD identity, SharePoint, OneDrive, and compliance/backup policies.

Managed Detection + Response

MDR Services
in Michigan.

Security software can generate an alert. MDR adds people and process to determine whether the alert matters.

CTS uses managed detection and response to combine modern threat-detection technology with human analysis, validation, prioritization and a defined path toward technical action.

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MDR Workflow

1. Detect suspicious activity

2. Analyze context

3. Validate threat

4. Prioritize severity

5. Initiate response workflow

Reduce the gap between detection and action.

A security tool that nobody reviews can create more noise than protection. MDR provides ongoing analysis designed to identify activity that deserves attention and move it into an operational response process.

Visibility

Collect security telemetry from protected endpoints or other integrated systems.

Human Analysis

Review suspicious events to reduce false positives and identify meaningful activity.

Prioritization

Separate routine events from threats requiring urgent investigation or technical intervention.

Response

Connect validated events to ticketing, containment, remediation and communication workflows.

MDR is most useful when it connects to the rest of IT.

CTS can integrate managed security findings with the same operational environment used for endpoint management, help desk, network engineering and Managed IT.

EDR

SOC

SIEM

Ticketing

Network Engineering

Managed IT

MDR FAQ

What is the difference between EDR and MDR?

EDR is primarily an endpoint detection and investigation technology. MDR adds managed monitoring, human analysis and response processes around security detections.

Does MDR replace every other security control?

No. MDR is one component of layered security and normally works alongside identity, email, network, endpoint, backup and other controls.

Give security alerts somewhere useful to go.