Endpoint visibility + technical response
Endpoint Detection & Response for Michigan businesses.
Endpoint Detection and Response adds visibility into activity on supported workstations and servers. Its value comes from useful detection, investigation context and a defined response process.
The business question
See what is happening on the devices people use.
An endpoint can be the place where a suspicious attachment, an unusual process and an affected account come together. Traditional prevention and behavioral detection serve different purposes; both need an owner.
The tool finds something unusual.
The next question is whether the activity fits the user, device and business context. A detection should lead to review and a clear decision, rather than remain an unread notification.
Define the service
What the relationship needs to cover.
The useful scope connects the technical capability with the people and operating work around it.
Supported endpoints
Define the workstations, servers and operating systems included in the service.
Behavior and context
Review relevant endpoint signals that may indicate suspicious activity.
Response workflow
Connect findings to investigation, escalation and authorized technical actions.
From discussion to operation
Make the next step explicit.
Start with the current environment, define the responsibility and agree on how the work will be reviewed.
- 01
Establish coverage
Identify eligible devices, deployment requirements and operational dependencies.
- 02
Maintain visibility
Check the health of the protection and the flow of relevant information.
- 03
Review and act
Validate findings and follow the agreed technical response process.
Supported devices, telemetry, retention and response capabilities depend on the selected product and agreement. EDR is not the same as a fully managed analyst service.
Questions before you decide
Understand what you are buying.
These distinctions help make the service conversation more useful.
Does EDR replace all other security controls?
No. Identity, email, patching, access and recovery have different roles.
How is EDR different from MDR?
EDR describes endpoint capabilities. MDR adds managed analysis and response workflows around selected detection technologies.
What if a device is offline?
Capabilities depend on the product and the state of the device. Confirm the limitations and how gaps in visibility are handled.
Part of the wider environment
Connect the responsibilities.
This service works alongside other parts of your IT and security operating model.
Useful reading
Keep exploring the question.
Related CTS articles offer background and practical perspectives.
The 75-Cent Spy
Read more about the operating decisions behind this service.
Read the articleThe Microsoft 365 Tenant Is the New Server Room
Read more about the operating decisions behind this service.
Read the articleStart with your environment
Talk through endpoint detection & response with CTS.
Tell us what is changing, what concerns you and how the responsibility is handled today. We will help you identify a useful next step.