How to Get Removed from a “Spam Likely” List (2026)
When your business calls appear as “Spam Likely,” “Potential Spam,” or “Scam Likely,” customers may ignore legitimate calls. You can request a review, and the best place to start is Free Caller Registry, followed by the provider responsible for the incorrect label.
Registration helps establish that your business and phone numbers are legitimate. It does not guarantee removal or prevent future spam labels.
What Is a Spam List?
“Spam Likely” is a warning applied by a phone carrier, call analytics provider, or call-blocking app. These services evaluate calling activity and recipient feedback to decide whether calls may be unwanted or fraudulent. Different services can reach different conclusions about the same number.
This is separate from the National Do Not Call Registry, which tells telemarketers which consumer numbers should not receive sales calls. It is not a list of businesses whose outgoing calls have been flagged as spam.
How Did My Number Get Flagged?
Legitimate business calls can receive spam labels when recipients frequently ignore, block, or report them. Repeated calls, poor-quality contact lists, and calling people who do not expect to hear from you can also affect your reputation.
Where Should I Start?
For most companies, the following steps make the most sense in this order.
Confirm the problem
Ask an affected customer for the number displayed, exact warning, their carrier, and the date and time. A screenshot helps.
Submit your numbers to Free Caller Registry
This sends your information to Hiya, TNS, and First Orion through one submission.
Complete email verification and respond to follow-up requests
Save confirmation emails and reference numbers.
Use the relevant direct form if the label persists
Start with Hiya for AT&T or Hiya-powered devices, Verizon/TNS for Verizon, and First Orion/T-Mobile for T-Mobile.
Test again and involve your phone provider if needed
Ask consenting customers or colleagues on the affected networks whether the warning remains.
Free Caller Registry is intended for businesses registering their own numbers. Repeatedly submitting the same numbers to Free Caller Registry does not provide additional benefit.
What Should I Have Ready?
Gather the following before opening the forms:
Company information: business name, physical address, website, and industry.
An authorized contact: name, contact telephone number, and access to their email inbox.
A company email address: preferably a named employee’s address on your company domain, such as jane@yourcompany.com.
Outbound phone numbers: the actual numbers customers see when you call, which may differ from your main office number.
Calling details: your telephone service provider, approximate monthly call volume, and purpose of the calls.
Examples of the problem: affected carrier or app, exact label, dates and times, and screenshots where available.
Business verification details: have your EIN or D-U-N-S information available if requested.
Hiya has specific email requirements: use an individual employee’s company-domain email address that matches the business website domain. Public addresses such as @gmail.com or @outlook.com, and shared addresses such as info@yourcompany.com, do not meet its published account requirements. Microsoft 365 or Google Workspace addresses on your own company domain are different from public email addresses. Hiya also checks business information against Dun & Bradstreet records.
Forms and Expected Turnaround Times
Registration approval and spam-label removal are separate steps. The timing below reflects published guidance where available; it is not a promise that a label will disappear.
| Form / Service | Networks or Services Addressed | Expected Turnaround |
|---|---|---|
| Free Caller Registry — start here | Shares information with Hiya, TNS, and First Orion, supporting the major U.S. wireless networks. | Providers send their own acknowledgments and may request more information. No single resolution deadline is published. |
| Hiya Number Registration | AT&T and other Hiya-powered services, including Samsung Smart Call. | Verification typically takes about 24 hours, followed by a few additional days for updates to spread. Label removal is not guaranteed. |
| Hiya Spam-Label Review Choose “Report a call mislabeled/blocked as spam.” |
Services using Hiya’s spam labeling. | No fixed resolution time is published in the reviewed guidance. Additional information may be requested. |
| Transaction Network Services (TNS) | Networks using TNS Call Guardian, including Verizon and UScellular services. | No fixed resolution time is published on the form. |
| First Orion Business Number Registration | Particularly relevant to T-Mobile; registration also supports information sharing with AT&T. | Automated confirmation may arrive within minutes; the registration page advises within days. Manual verification and label removal have no guaranteed deadline. |
| Verizon Voice Spam Feedback | Verizon call-blocking and spam-labeling services. | No fixed resolution time is published. Verizon states that submitting feedback may not change the label. |
| T-Mobile Improperly Identified Calls | T-Mobile Scam Likely service. | No fixed resolution time is published on the form. |
| IceHook Systems — specialized follow-up | IceHook provides number intelligence and spam scores through Scout; broad carrier removal coverage is not verified. | No public removal timeline or dedicated dispute form was verified. Use only if your provider identifies IceHook as relevant. |
Sources: Free Caller Registry, Hiya timing, First Orion guidance, and the linked feedback forms.
How to Complete Each Form
Free Caller Registry
Verify your business email, enter your company and contact information, describe your calling purpose and monthly volume, and add your outbound numbers. Enter up to 20 numbers individually, or upload more using the provided spreadsheet template or a text file. Review and accept the terms.
Hiya Registration and Label Review
Create an account using a qualifying company email, verify your business, and add your numbers. If they remain mislabeled, use Hiya Support’s spam-reporting option. Have the affected numbers, company details, examples, and an explanation of why the calls are legitimate ready. Address any poor reputation grades shown in your account.
TNS
Select “My Business or Enterprise Phone Number” and the option indicating that your business number was mislabeled or blocked. Enter your numbers, company and contact details, telephone provider, monthly call volume, and customer feedback. Complete email-code verification.
First Orion
Create a free account in the customer portal, enter your business information, and add your numbers. Review the option to share information with carrier networks. Have your business identifiers, industry, call purpose, and contact details available for verification; additional review may be needed.
Verizon
Choose the option stating that your calls to Verizon numbers are incorrectly categorized, labeled, or blocked, then select business use. Provide your outbound numbers, company and contact information, telephone provider, monthly volume, and examples. Verify your email and save the Feedback ID.
T-Mobile
Select “Not a Scam Likely call” when a legitimate call received that warning. Enter the affected calling number and, where available, the displayed caller ID, date, and time. For bulk business registration, follow the page’s account-registration link.
IceHook
A dedicated public removal form was not verified. If your telephone provider directs you to IceHook, contact its team with the affected number, company information, and evidence, and ask which review process applies.
What If the Label Remains?
As a practical follow-up schedule, test again after a few days and review unresolved cases after 5–10 business days. This is our recommended check-in interval, not a provider’s promised turnaround.
If the warning remains, contact the relevant provider using your existing reference number and ask your telephone service provider to review outbound caller ID and STIR/SHAKEN authentication. Authentication is one factor in call treatment; it does not guarantee that a call will avoid a spam label.
Continue using reasonable calling practices, respect requests to stop calling, and keep registration information current. Registration helps providers understand who you are, while recipient feedback and calling behavior continue to affect your reputation.