Managed + prepaid + as-needed support
24/7 Support Options for Michigan businesses.
CTS offers fully managed IT, prepaid support and service as needed. Use this overview to decide which relationship fits the responsibility you want CTS to take and the support your employees need.
The business question
Choose the support relationship before the next urgent issue.
Two support arrangements can sound similar while assigning very different responsibilities. Compare who owns monitoring, recurring problems, security, recovery and planning—not just how someone submits a ticket.
The problem happens after business hours.
The right route should already be clear: which number to use, how urgent work is escalated and what coverage applies to the agreement. Do not infer round-the-clock coverage from a page heading.
Explore the decision
Choose the responsibility, not just a ticket route.
Select the relationship your business needs and compare the operating responsibilities.
Change the inputs below. The explanation updates here, without leaving the page.
Illustrative planning exercise, not an assessment, live monitoring or a product configuration. No input is sent or stored. Service capabilities and decisions are agreed with your team.
Define the service
What the relationship needs to cover.
The useful scope connects the technical capability with the people and operating work around it.
Managed IT
An ongoing operating model connecting employee support, proactive management, security, recovery and technology guidance.
Prepaid or as-needed support
Defined help for an agreed workload or particular need, with scope and commercial terms established in advance.
Internal-team support
A clearly defined division of responsibilities when CTS works alongside your own IT team.
From discussion to operation
Make the next step explicit.
Start with the current environment, define the responsibility and agree on how the work will be reviewed.
- 01
Explain the need
Describe users, locations, current support and the gaps that affect the business.
- 02
Compare responsibility
Review what is included, what stays with your team and how escalation works.
- 03
Confirm coverage
Agree on service channels, hours, after-hours arrangements and response expectations.
Actual coverage, response targets, rates and included work depend on the agreement. Response and final resolution are different milestones.
Questions before you decide
Understand what you are buying.
These distinctions help make the service conversation more useful.
Does every option include 24/7 service?
No. Confirm the coverage and escalation arrangement for the selected service before relying on it.
Where should existing customers request help?
Use the current Service Requests page for the published support channels and emergency instructions.
Is prepaid support the same as Managed IT?
No. Compare proactive management, security, recovery, planning and ownership in the actual scope.
Part of the wider environment
Connect the responsibilities.
This service works alongside other parts of your IT and security operating model.
Useful reading
Keep exploring the question.
Related CTS articles offer background and practical perspectives.
What If You Bought an IT Outcome Instead of IT Hours?
Read more about the operating decisions behind this service.
Read the articleThe Day Cybersecurity Needed a Telephone Tree
Read more about the operating decisions behind this service.
Read the articleStart with your environment
Talk through 24/7 support options with CTS.
Tell us what is changing, what concerns you and how the responsibility is handled today. We will help you identify a useful next step.