What Should IT Support Cost?


When it comes to running a successful business, IT support is crucial. However, not every business owner or executive knows what IT support should cost. What they do know is that solid IT support will ensure that technology is running smoothly. When we look at best-in-class business, we start to see a shift in thinking. They tend to understand that great IT support can save you time, money, and frustration. If you’re asking, “what should IT support cost?” or “how much should I be paying for IT support?”, consider the ways that IT can be an investment for sustainable growth for your company.


We do NOT expect that spending more money will magically lead to better results. We do make the suggestion that spending the right amount for what you want to receive WILL pay dividends. Over the last 43+ years, we have seen companies come-and-go who make big promises but deliver small results. We learned (back in 1980) that if we want to provide best-in-breed service and support, we need to back it up with (1) best-in-breed products; and (2) the ability to make enough money to keep the business running. So, our recommendation is that you carefully assess what it ought to cost to deliver services compared against what you’re being asked to pay. In other words, pay more if it’s worth it – don’t if it’s not. This article (+ the other’s linked below) is designed to help you understand what to look for.


Why Spend More (Or Less)?

The most common reason people go with the least expensive provider is to save money. Why would someone pay more for their IT support? It’s pretty simple: great IT support will increase efficiency and productivity. When technology is functioning properly, employees are able to do their jobs. This means that your business can get more done in less time. 

Additionally (and more broadly than an individual employee doing their job), investing in IT support can help prevent costly downtime for the company as a whole. If your company’s technology fails, it can bring operations to a halt, costing you time and money. By paying for IT support, you can mitigate these risks and ensure that your business stays up and running. Ask yourself, if your systems, applications, internet, power, etc fails:

  1. How will you invoice customers?
  2. How will your customers or prospects reach you (and what does it say about your company if they can’t)?
  3. Do your sales reps or field technicians rely on scheduling applications to know their next appointment?

Another reason to consider paying more for IT support is the peace of mind it brings. When you have access to a team of experienced IT professionals, you know that you have someone to turn to when problems inevitably arise. This can give you the confidence you need to focus on running your business, rather than worrying about technology issues.

Finally, investing in IT support can also help you stay ahead of the curve. As technology continues to evolve, it’s important to have a team of experts on hand to help you navigate these changes and ensure that your business is using the right technology, at the right time, for the right purposes, and at the right cost.


What Next?

In conclusion, paying more for IT support can be a smart investment for businesses of all sizes. It can increase efficiency, prevent costly downtime, provide peace of mind, and help you stay up to date with the latest technology.

To reach CTS Companies, find our Contact Us Page, or simply search for IT Services in Michigan.

If you’re interested in cybersecurity, read our article about protecting your company from threats or learn about the Types of IT Support.