Help Desk Services In Michigan
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Top Rated Help Desk Services In Michigan
This is the standard offering for most IT companies, and we would fall short if we didn’t offer this to our customers, especially in an era of increased reliance on technology and a world that is now working remotely much more often. In its simplest form, your organization requests help via email, a phone call or website, and it can be funneled through one person in your organization, or allow anyone in your workforce to submit a request. “Help” is purposely broad in that we field nearly any technical request, ranging from email, printers, downloading applications and even custom software for manufacturing, law firms and many more.
This is the standard offering for most IT companies, and we would fall short if we didn’t offer this to our customers, especially in an era of increased reliance on technology and a world that is now working remotely much more often. In its simplest form, your organization requests help via email, a phone call or website, and it can be funneled through one person in your organization, or allow anyone in your workforce to submit a request. “Help” is purposely broad in that we field nearly any technical request, ranging from email, printers, downloading applications and even custom software for manufacturing, law firms and many more.
Pre-Paid
Designed to help minimize cost, and maximize support options, this more traditional form of support allows companies to pay discounted rates for service by paying in advance. This option allows for more favorable billing time increments.
Pay As You Go
This form of service and support allows companies to pay for help desk hours as they are needed. While not as common, some companies still choose this option when they require a smaller number of hours (typically fewer than 5 hours).
All Inclusive
The most common approach is our all inclusive option, Managed IT. This is bundled with a variety of different service types, and includes an unlimited number of on-site and remote help desk hours.
An Overview of Business Help Desk Services In Michigan
Most organizations don’t want to hire an internal team of IT engineers and so they look to companies like CTS to help fill that void. The mechanism can either be reactive or proactive and pay per time or fully covered.
- Reactive vs Proactive
- Some organizations simply request help when a problem occurs
- Other organizations work with us in an attempt to prevent common problems before they occur (generally by finding and fixing the underlying root causes)
- Pay per Time vs Fully Covered
- The pay per time model is either simply that, or you can purchase blocks of hours up front for a discount
- The fully covered model is part of our MSP (Managed Services Provider) program and is covered in the monthly cost (which includes other items such as security, backup and disaster recovery, quarterly business planning, and much more).
An Overview of Business Help Desk Services In Michigan
Most organizations don’t want to hire an internal team of IT engineers and so they look to companies like CTS to help fill that void. The mechanism can either be reactive or proactive and pay per time or fully covered.
- Reactive vs Proactive
- Some organizations simply request help when a problem occurs
- Other organizations work with us in an attempt to prevent common problems before they occur (generally by finding and fixing the underlying root causes)
- Pay per Time vs Fully Covered
- The pay per time model is either simply that, or you can purchase blocks of hours up front for a discount
- The fully covered model is part of our MSP (Managed Services Provider) program and is covered in the monthly cost (which includes other items such as security, backup and disaster recovery, quarterly business planning, and much more).
What Our Clients Are Saying
“Great team of people to work with.”
“took care of this quickly and everything transferred over as expected.”
– Katrina
Why CTS Companies?
At CTS, we use both ticketing software to streamline the requests and ensure we’re within budget as well as in-house analytics software to forecast issues and overages before they happen. Our aim is to get your business back to working productively, which usually means fixing the technical issue, but can also mean telling you when the fix would cost more in labor hours than simply replacing the hardware (as one example).
Why CTS Companies?
At CTS, we use both ticketing software to streamline the requests and ensure we’re within budget as well as in-house analytics software to forecast issues and overages before they happen. Our aim is to get your business back to working productively, which usually means fixing the technical issue, but can also mean telling you when the fix would cost more in labor hours than simply replacing the hardware (as one example).
Looking for Help Desk In Michigan?
Looking for Help Desk In Michigan?
In its most simple form, the CTS MSP offering is unlimited help desk, data backup, business planning, security and more all rolled into a monthly price to help better manage your IT costs and keep you focused on your business.