Do I need an IT Company (in addition to my CTO or CIO)?

At some point most business leaders ask themselves what they can do to help support their company’s technical leaders. Our goal is to help you better understand these roles, and where an MSP can help.


Do I need an IT Company if I already have a CTO or CIO?

It depends on the size and complexity of your company and the IT needs it has. If you have a CTO or CIO with the necessary time, expertise, and resources you may not need an IT company. However, it is more likely that one person is unable to handle everything (ie, tends to put out fires, rather than plan for the future). This not a result of the IT professional but rather the complexity of today’s IT infrastructure, which requires specialized expertise and additional resources If this is the case, it may be beneficial to hire a third party partner to assist with your IT needs.

What does an IT Company do Relative to my CTO or CIO?

An IT company typically provides various services related to information technology and management of data systems. These services may include consulting, integration, infrastructure design/implementation, cybersecurity, support and maintenance.

The CTO (Chief Technology Officer) and CIO (Chief Information Officer) are typically responsible for overseeing the technology strategy. The CTO is often focused on the development and implementation of new technologies. The CIO is often responsible for the overall management and operation of IT systems. In this context, an IT company may work closely with the CTO and CIO to provide the necessary expertise and resources to support the organization’s technology goals and needs

Do I have the right IT company?

How can you tell if your IT support company is doing a bad job? Here are some red flags to look out for:

  1. Constant technical issues: Constant technical issues is a sign that your IT support company is not providing adequate support. This could include frequent downtime, slow performance, or system errors.
  2. Lack of communication: Good communication is key to any successful relationship. This includes the relationship you have with your IT company. If you are not receiving regular updates on support requests or there is slow response, it may be a sign that they are not doing a good job.
  3. Long resolution times: long time-to-resolution can significantly impact your productivity and profitability. So, f you find that it takes too long to get issues resolved, it may be time to consider finding a new IT support company.
  4. Lack of proactive support: IT support companies should proactively monitor your systems. They should also address potential issues before they arise. Make sure your IT support firm is doing this.
  5. Lack of expertise: Technology is constantly evolving, and it is important that your IT support company has the knowledge and expertise to keep up with these changes. If you find that your IT support team is not able to troubleshoot and resolve issues in a timely manner, it may be a sign that they lack the necessary expertise.

If you are experiencing any of these red flags, it may be time to consider finding a new IT support company. Proper IT support is essential for the success and smooth operation of your business, and it is important to find a company that is able to meet your needs and exceed your expectations.


If you want help, consider reaching out to one of our business technology consultants. You can contact CTS Companies here, or simply search for IT Services in Michigan. Take the time to learn more about the Types of IT Support.