Marc Heikkila serves as a Technician for CTS Companies with more than three decades of voice and data communications experience. His background includes Toshiba TDM and VoIP systems, NEC TDM and VoIP systems, CTS Cloud programming, installation, troubleshooting, and extensive experience with communications platforms and related support systems. Marc holds certifications including Network+, A+, and Ribbon/Edgemarc, along with additional certifications across Toshiba, NEC, voicemail, ACD, and call accounting systems.