Benefits of Cloud-Based Voice Services

Benefits of Cloud-Based Voice Services

VoIP (Voice over internet protocol) is a cloud-based phone service that uses the internet to make calls and utilizes cloud servers to store data. You no longer have to take up space with large hardware equipment or maintain that equipment. If you are considering switching to cloud-based voice services, you will be happy to know that there are many benefits to doing so.

Cost Effectiveness

When you switch to cloud-based voice services, the overall cost depends on the size of your company and which call features you want to be included. The basic services are not expensive at all. Depending on the features you add, a set price is added for each service. Overall, VoIP services are much less expensive than traditional phone services. Additionally, a cloud-based voice service set up requires far less hardware than your traditional model.

Easier Tracking

With a cloud-based voice service, you can easily track and collect data that will help with your day-to-day business operations. You can store call information you collect and process it for further decision-making. Cloud-based voice services also allow you to use cool features, such as sending your voicemail messages straight to your email inbox.

Easier Call Routing

When you use a traditional phone system, it is harder to route calls, especially when you are making on-the-fly changes. However, with a cloud-based voice services setup, calls can be quickly routed to a different path on the internet. This is a nice feature to have in the event of a disaster or other unforeseen circumstance.

Ease of Use

Cloud-based voice services can free up telecommuting options for your business, which enables employees to work from different geographical locations without any limitations. The ease of use makes cloud-based voice services a popular choice. For instance, it is easier to make updates to your system, and user interfaces can be customized to individual preferences.

At CTS Companies, hosted voice service solutions provide an exciting option for companies looking to increase their flexibility, cut ongoing costs, and reduce their maintenance and operational workloads. Our flexible plans allow you to create a customized service that matches your needs and reduces your cost as well. Our hosted voice services dynamically allocate lines and bandwidth resources when and where they’re needed. You don’t pay a high monthly fixed cost; instead, you pay for what you need. For a personalized recommendation on your company’s voice services’ needs, contact us at 248-334-5800.

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