BlackBerry is developed by Research In Motion (RIM), a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information, including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM’s portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry wireless platform, BlackBerry devices, software development tools, radio-modems and software/hardware licensing agreements.

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Blackberry Enterprise Server Overview

Be sure you’re getting the most from your BlackBerry® solution investment. Upgrade to BlackBerry® Enterprise Server v4.1 with Service Pack 6 to enjoy enhancements to many of the tools you rely on now, as well as features such as:

• Free-busy calendar lookup¹
• HTML email¹
• BlackBerry® Web Desktop Manager
• BlackBerry® Monitoring Service
• The ability to download and edit email attachments in native file formats¹
• Enhanced instant messaging capabilities
• Certification for the latest platforms

Features

With the latest release of the BlackBerry® Enterprise Solution, your organization gains new wireless capabilities as well as access to enhanced administrative features.

Improve End User Productivity

• Free-busy calendar lookup¹ improves meeting scheduling on the go.

• Users can view the meeting attendee availability and automatically find the next available time that attendees can meet

• Download and edit email attachments in their native file formats¹ for improved productivity while users are away from their desks.

• Users can save file attachments to their BlackBerry smartphones, work on the documents and include them in replies to colleagues

• HTML email1 allows the email messages on your BlackBerry® smartphone to look better than ever with tables, images, font formatting and one-click hyperlinks.
• Advanced instant messaging and presence¹ features include improved address book integration, IM contact “click to call”, IM session “convert to call” and advanced emoticon support.

• Allows coworkers to collaborate and communicate more effectively using their BlackBerry smartphone

• Enterprise Instant Messaging and Presence Awareness Tools

• Boost productivity and responsiveness by giving your employees mobile access to the enterprise IM and presence awareness tools they already use at their desk.

• BlackBerry Client for IBM® Lotus® Connections provides social software for business.

• Your employees can build new connections and communicate and collaborate more easily.

Simplify Management and Support

• BlackBerry® Web Desktop Manager is a web-based application that is designed to lower the total cost of ownership for the BlackBerry Enterprise Solution.

• Reduces the number of BlackBerry software components installed on end-user workstations

• Allows BlackBerry smartphone users to install software and manage their devices using any browser-enabled computer

• BlackBerry® Monitoring Service helps organizations maintain high availability and high performance of their BlackBerry Enterprise Solution infrastructure.

• Provides administrators with enhanced monitoring, alerting, troubleshooting and reporting capabilities

• Enables proactive issue identification and resolution

Support

You can be certain you’re getting the most from your BlackBerry® solution when you have a technical support and software maintenance program direct from the manufacturer.

BlackBerry® Technical Support Services offers a direct line to BlackBerry technical support experts at Research In Motion (RIM) who can help resolve any software related issues. An annual BlackBerry Technical Support Services plan offers:

• A single point of contact for all technical support issues and questions
• Free BlackBerry solution software upgrades
• Convenient contact methods – email, phone, and online self service options
• Reduced impact and cost of downtime
• Affordable investment protection

Upgrade to Service Pack 6 at No Additional Cost

With an annual BlackBerry Technical Support Services subscription you not only get unlimited access to unmatched support, your upgrade to BlackBerry Enterprise Server v4.1 with Service Pack 6 is included – as are any future upgrades released during your subscription period.

Resources

Leverage the information and resources below to help you through the upgrade process

• BlackBerry® Enterprise Server v4.1.6 Feature and Technical Overview

• For Microsoft® Exchange® (PDF)

• For IBM® Lotus® Domino® (PDF)

• BlackBerry Enterprise Server v4.1.5 Upgrade Guide

• For Microsoft Exchange (PDF)

• For IBM Lotus Domino (PDF)

• BlackBerry Enterprise Server Administration Guide

• For Microsoft Exchange (PDF)

• For IBM Lotus Domino (PDF)